內容簡介
《酒店實務英語》以行動導向理論為指導,從酒店工作過程與典型的工作任務出發,以酒店實務為視點,創建基於行動領域的學習情境,組織教學內容,以期讓學習者通過課程學習,建構其酒店服務情境下的英語交際能力。該教材遵循職業針對性、崗位實用性、實踐可操作性原則,最佳化實訓課程結構和內容;方便教師使用以學生為中心,教學做合一、理論與實施合一、工學結合的教學模式,開展酒店實務英語教學。
目錄
Module 1 Front Office
Part 1 Room Reservation
Part 2 Concierge Service
Part 3 Check in
Part 4 Dealing with Complaints
Part 5 Cashier Service
Module 2 Housekeeping
Part 1 Showing the Room
Part 2 Cleaning the Room
Part 3 Laundry Service
Part 4 Room Service
Part 5 Personalized Housekeeping Service
Part 6 Dealing with Emergencies
Module 3 Food and Beverage
Part 1 Taking Restaurant Reservations
Part 2 Seating the Guests
Part 3 Taking Orders
Part 4 Services during the Meal
Part 5 Bar Services
Module 4 Health and Recreation Club
Part 1 Beauty Salon
Part 2 Gym
Part 3saunaBath and Spa
Part 4 Swimming, Golf and Karaoke
Module 5 Business Center
Part 1 Secretarial Services
Part 2 Convention Services
Module 6 Other Services in the Hotel
Part 1 Depositing Luggage
Part 2 Shopping
Key to the Exercises in the Textbook
Key to the Activities