內容簡介
《銀行櫃檯英語脫口說》的編撰工作是由國內從事英語教學工作的專家和商業銀行長期派駐海外的管理人員共同完成，具有較強的實用性。《銀行櫃檯英語脫口說》可供銀行的理財師、客戶經理、產品經理、大專院校學生和對國際銀行服務有所需求的企業和個人使用。
作者簡介
熊莉萍，對外經濟貿易大學英語學院商務英語系教師。從事金融英語教學十餘年，出版了《金融專業英語證書考試學習指導》等各種教材，發表專業論文十餘篇，英語語言學研究生畢業，金融學在職碩土,MBA。
編輯推薦
《銀行櫃檯英語脫口說》：設定住址的會話場景，為讀者提供廣闊的學習空間，收集鮮活的實用錦囊，為讀者鋪設平坦的學習道路。
目錄
Dialogue 1 Greetings and Self-introduction
問候與自我介紹
Dialogue 2 Making Inquiries and Answering Questions
諮詢與解答問題
Dialogue 3 Giving Suggestions and Making Explanations
建議與解釋
Dialogue 4 Expressing Tnanks and Making Apologies
致謝與道歉
Dialogue 5 Saying Goodbye
道別
Dialogue 6 Dealing with Complaints
投訴與安撫
Dialogue 7 Potential VIP Customer
挖掘引導優質客戶
Dialogue 8 Maintaining the Relationship with VIP Customers
行銷維護優質客戶
Dialogue 9 Advising Customers
更正指導客戶
Dialogue 10 Transfer Service
轉賬業務
Part Ⅱ Savings and Loans 儲蓄和貨款
Dialogue 1 Opening Accounts and Depositing(I)
開戶(一)
Diaogue 2 Opening Accounts and Depositing(Ⅱ)
開戶(二)
Dialogue 3 Opening Accounts and Depositing(111)
開戶(三)
Dialogue 4 Opening Accounts and Depositing(Ⅳ)
開戶(四)
Dialogue 5 Opening Accounts and Depositing(V)
開戶(五)
Dialogue 6 Withdrawing and Closing Accounts(I)
取款、銷戶(一)
Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)
取款、銷戶(二)
Dialogue 8 Withdrawing and Closing Accounts Oil)
取款、銷戶(三)
Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)
取款、銷戶(四)
Dialogue 10 Withdrawing and Closing Accounts(V)
取款、銷戶(五)
Dialogue 11 Reporting a Lostpassbook(Certificate)(I)
掛失(一)
Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)
掛失(二)
Dialogue 13 Inquiry of Account Balance
查詢餘額
Dialogue 14 Confiscating Counterfeit Notes
沒收假幣
Dialogue 15 Reception Hall Service(I)
大廳接待對話(一)
Dialogue 16 Reception Hall Service(Ⅱ)
大廳接待對話(二)
Dialogue 17 Auto Loan
汽車貸款
Dialogue 18 Housing Mortgage Loan
住房抵押貸款
Dialogue 19 Interest Rate Adjustment
利率調整
Dialogue 20 Foreign Exchange Loan
外匯貸款
Dialogue 21 Application for Loans of Working Capital
辦理流動資金貸款
Dialogue 22 Policy Inquiry-Entrustment Loan
政策諮詢——委託貸款
Dialogue 23 Open an Account for Stock Trading
開戶炒股
Dialogue 24 Investment Fund
購買基金
Part HI Money Exchange and Foreign Remittances
貨幣兌換和國外匯款
Dialogue 1 Inquiry about Exchange Rate
諮詢匯率
Dialogue 2 Money Exchange
貨幣兌換
Dialogue 3 Handling Reconversions
兌回外幣
Dialogue4 OutwardRemittances
匯出匯款
Dialogue 5 Inward Remittances
Dialogue 6 Collection of Bills
Dialogue 7 Taking Money Abroad
攜帶外匯出境
Dialogue 8 Transfer Foreign Currencies
外匯賬戶間的轉賬
Dialogue 9 Exchanging RMB for Purchasing House
非居民房產項下結匯
Dialogue 10 Exchanging Foreign Currency for Studying Abroad
留學購匯
Dialogue II BuyingTraveler's Check
購買旅行支票
Part IV Bank Cards，Phone-banking，E-banking and Other Services
信用卡，電話銀行，網上銀行及其他業務
Dialogue 1 ApplicationforCreditCards(I)
申辦信用卡(一)
Dialogue 2 Application for Credit Cards(Ⅱ)
申辦信用卡(二)
Dialogue 3 Cashing with a Foreign Credit Card
外卡取現
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參考書目
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