目錄
PART ONE SPOKEN ENGLISH FOR SECRETARY 1
Unit 1 Office Affairs
Unit 2 Handing calls
Unit 3 Receiving Visitors
Unit 4 Resssvation
Unit 5 Showing the Company and sightseeing
Unit 6 Handling Complaints
Unit 7 Business Negotiations
Unit 8 Employment
Unit 9 Conference Arrangement
Unit 10 Note
Unit 11 Notice
Unit 12 Ceremonial Documents
Unit 13 Letter
Unit 14 Office Correspondence
Unit 15 Advertisements Unit
16 Meeting Materials
Unit 17 Employment Unit
18 Contracts Unit
19 Reports
Unit 20 Description of Professional Secretary Job
Unit 21 Getting on with the chief
Unit 22 Getting On With Others to Be More Efficient
Unit 23 Office Automation Unit
24 Office Equipment
Unit 25 Planning for Employment and Training Development
Unit 26 Skills on Cross-Cultural Communication
Unit 27 Secretary Etiquette
Unit 28 How to Improve One's Competencies as a Secretary
Unit 29 Extended Reading
