圖書信息
出版社: 天津科技翻譯出版公司; 第3版 (2006年6月1日)
平裝: 249頁
開本: 32開
ISBN: 7543319500
條形碼: 9787543319509
尺寸: 21.1 x 14.8 x 1.2 cm
重量: 299 g
內容簡介
本書是商店服務人員訓練各種實務英語會話的必備指南。本書引進國外最新資訊，簡明扼要地為您解說百貨商店如何運用各種售後服務及專業知識，每篇均有詳盡生動的會話實況，並附深入淺出的中文解說。本書融合了服務英語的實用性、活潑性和專業性，幫助您迅速擁有英文聽、說、寫、讀的實力，囊括了應對顧客的技巧以及百貨業、店面、賣場、世界名牌等最新資訊，是您求職、入行、在職、進修的最佳助手。
目錄
PART A 接待基本會話Basic Usage
1.招呼用語/2
May I help you?
2.聽不懂時的應付之道/5
Pardon me?
PART B 迎客須知Proper Treatment
1.詢問及回答顧客的意願/12
Would you like to try it on?
2.要求顧客/16
Would you please take your shoes off in
the fitting room?
3.請的用法/19
Please.
4.向顧客推薦/22
Shall I take your measurements，sir?
5.如何拒絕顧客/25
I'm sorry we don't accept credit cards.
6.展示商品/29
Please have a look.
7.交易 /31
How much is it altogether?
PART C 推銷用語 Suggestions about Sale
1.詢問顧客預算、喜好/36
How much would you like to pay?
2.建議顧客顏色、式樣/40
That color sure Iooks good on you.
3.建議顧客尺寸大小/43
I think it-s a little too small foryou.。
4.說明流行款式/48
This is popular now.
5.說明尺寸單位及限制/51
We use the centimeter in China.
6.說明材質/55
It’s made of 100%cotton.
7.說明耐久性/58
Which wears better7
8.說明洗滌方法/61
How do you prevent discoloration?
9.說明存貨/64
This is the largest one we have in stock right now.
10.說明是非賣品/69
It’s not for sale.
11.說明訂購事宜及所需時間/72
Shal 1 we order some more?
12.說明書及保證/76
We have a manual written in English.
13.運送須知(費用、日期等)/79
Would you like to have it delivered?
14.包裝說明/84
Shall I gift.wrap it?
15.請求匯兌/87
Would you mind changing your money into RMB?
16.定金及餘款的說明/91
We have a cash.on—delivery system.
17.大拍賣時/93
They are all on sale.
1 .拒絕減價、小費/98
We can’t give you any discount.
19.說明折扣限度/1 00
Our best Offer is 1O% off.
20.餐飲會話/1 03
May I take your order?
PART D 說明場所位置 Where the Situation is
1.層數及建築物/110
It’S on the 3rd floor.
2.同樓的其他售貨處/114
Where can I find stereos?
3.洗手間方向/119
Where's the lavatory?
4.電梯內/122
What floor,sir?
PART E 說明營業時間 Business Time
1.平常的營業時間/128
We open from 10：00 to 6：00.
2.不同的營業時間/132
Our restaurants are open till 8：00.
3.旺季的營業日/135
We’re open everyday during the year-end gift season.
4.公休/1 38
Our regular holiday is Thursday.
PART F 進一步的溝通Further Communication
1.總機的電話應答/144
Hold the line，please.
2.櫃檯的電話應答/148
He is out at the moment.
3.其他電話應對/151
Hello.Would you mind speaking more slowly?
4.退貨、退錢、換貨的詢問/158
Do you have the receipt?
5.修理的詢問/163
It’S covered by warranty.
6.廣播失物及小孩走失等/168
What does she look like?
7.免稅品的處理/173
May I see your passport，please?
PART G 各式專櫃會話Var。ious Departments
1.鞋類專櫃/1 82
What does E or double E mean?
2.服裝專櫃/186
l think they are a little tight.
3.領帶專櫃/191
Can you select one for me that goes well with this suit?
4.寶石專櫃/194
Is it genuine pearl?
5.西式瓷器專櫃/200
It’S not made i n that pattern.
6.日式瓷器專櫃/205
How about coasters or vases?
7.洋娃娃專櫃/21 O
My friend wants to buy a doll whose head is made of porcelain.
8.玩具專櫃/21 4
This is battery—powered.
9.禮品專櫃/21 8
How about something like a kimono?
10.匯兌地點/221
How come the rate is higher?
附 錄 Appendix
百貨日用品一覽表/226
Commodities
商店用語/236
CommerciaI terms
