圖書信息
出版社: 科學出版社; 第1版 (2008年6月1日)
外文書名: Practical English for Business Situations: Hotel Staff Talk
平裝: 231頁
正文語種: 簡體中文
開本: 16
ISBN: 9787030208262
條形碼: 9787030208262
尺寸: 23.6 x 16.6 x 1.4 cm
重量: 399 g
內容簡介
《搶救上班族英語:酒店職員會話篇》突出專業性，緊扣行業實務不放鬆。同時配有清晰地道的英語朗讀，隨意定位播放，英文字幕同步播放，幫你熟悉語音、語調、辨識連讀、略讀，顯著提高聽覺反應能力。在《酒店職員會話篇》中，不僅撰寫了關於酒店裡前台接待員、客房服務員和話務員等常用的業務對話，而且還涉及了計程車司機和酒店中理髮店、郵政業務等行業的業務內容。
目錄
Part One conversational English for Receptionists
第一部分 前台接待員英語會話
1.Situational Dialogues 情景對話
1.1 Making Room Reservations
預訂房間
1.2 Greeting Guests
歡迎旅I客
1.3 Checking In
登記住宿
1.4 Showing a Guest to the Floor
帶客上樓
1.5 Changing Rooms
調換房間
1.6 Being Fully Booked
本店客滿
1.7 Answering Inquiries
回答問詢
1.8 Helping to Look for Someone
幫助找人
1.9 Checking baggage
暫存行李
1.10 Helping to Lookfor Baggage
幫找行李
1.11 ReceivingVisitors
接待訪客
1.12 Giving Other Services
其他服務
2.Commonly Used Expressions 常用語句
Part Two Conversational English for Room Attendants
第二部分 客房服務員英語會話
1.Situational Dialogues情景對話
1.1 Ushering a Guest into the Room
帶客進房
1.2 Introducing the Room Service
介紹客房服務
1.3 Housekeeping
整理房間
1.4 Serving a Guest
為旅客服務
1.5 Changing Rooms
調換房間
1.6 Taking a Message
代客留言
1.7 Posting Letters for a Guest
代寄信件
1.8 Forwarding Mail
轉送郵件
1.9 Having Business Cards Made
代印名片
1.10 Meeting Visitors
接待訪客
1.11 Offering Repair
提供修理
1.12 Answering Inquiries
回答問詢
1.13 Offering Laundry Service
洗衣服務
1.14 inquiring After a Sick Guest
問候病人
1.15 Congratulating a Guest on the Birthday
祝賀生日
1.16 Looking for Lost Articles for a Guest
為客找物
1.17 Making Compensations
提出賠償
1.18 Providing Traffic Information
提供交通信息
1.19 Checking Out
結賬退房
2.Commonly Used Expressions 常用語句
Part Three Conversational English for switchboard Operators
第三部分 話務員英語會話
1.Situational Dialogues情景對話
1.1 Making an International Call
國際長途
1.2 Making a Domestic Call
國內電話
1.3 Making a House Phone Call
酒店內線
1.4 Making a Direct Dialling Call
直撥電話
1.5 Explaining Time Limit
通話時限
1.6 Calculating Conversation Time
通話時間
1.7 Offering Wake-up Service
叫醒服務
1.8 Offering Answer Service
代理通話
1.9 Dealing with Complaints from a Guest
處理投訴
1.10 Explaining the Ways to Charge
收費方式
1.11 Reporting Charges to a Guest
通報話費
2.Commonly Used Expressions 常用語句
Part Four Conversational English for Cashie
第四部分 結賬員英語會話
1.SituationalDialogues情景對話
1.1 Asking for Advance Deposit
收預付款
1.2 Exchanging Money
兌換貨幣
1.3 Settling a Bill by Cash
現金結賬
1.4 Settling a Billby Credit Card
信用卡結賬
1.5 Setting a Bill by Traveller'S Cheques
支票結賬
1.6 Separating Bills
拆分賬單
1.7 Checking the Items
核對細賬
1.8 Correctingthe Miscalculation
改正錯賬
2.Commonly Used Expressions 常用語句
Part Five Conversational English for Taxi Drivers
第五部分 出租汽車司機英語會話
1.Situational Dialogues情景對話
1.1 Taking an Order for a Taxi
接受訂車
1.2 Greeting a Guest
招呼旅客
1.3 Answering Inquiries
回答問詢
1.4 Talking About Driving
談論開車
1.5 Talking About the Weather
談論天氣
1.6 Being Held Up in the Traffic
行車受阻
1.7 Something Wrong with the Taxi
車出毛病
1.8 Accepting Fares
收取車費
1.9 Giving Directions
為客指路
2.Commonly Used Expressions 常用語句
Part Six Conversational English for Other Hotel Clerks
第六部分 酒店其他職員英語會話
1.Situational Dialogues情景對話
1.1 Booking a Train Ticket
預訂火車票
1.2 Booking Plane Tickets
預訂機票
1.3 Belling Stamps
出售郵票
1.4 SendingParcels
郵寄包裹
1.5 SendingaTelegram
拍發電報
1.6 SendingSome Money
匯寄錢款
1.7 Barbering a Male Guest
男士理髮
1.8 Doing Hair for a Female Guest
女士做發
1.9 Developing Some Films
沖洗膠捲
1.10 Printing Some Negfitives
加印照片
2.Commonly Used Expressions 常用語句
