飯店服務英語[高等教育出版社出版書籍]

《飯店服務英語》是2004年高等教育出版社出版的圖書，作者是姜文宏、 李玉娟。

內容簡介

《飯店服務英語》是普通高等教育“十一五”國家級規劃教材，是原新世紀高職高專教改項目成果教材《飯店服務英語》的第二版。《飯店服務英語》是根據飯店業相關職業崗位群的實際工作需要，從切實提高飯店服務人員的英語語言交際能力出發進行構思、設計和編寫的，形式新穎、選材獨到、內容豐富、語言規範、針對性強，對高職高專院校飯店管理與服務專業學生英語語言交際能力的強化訓練具有較高的實用價值。全書共設4個專題25個單元，每個單元包括單元要點、模擬訓練、拓展閱讀、綜合練習4個部分。書後附有飯店服務英語常用專業辭彙。《飯店服務英語》還附有MP3錄音光碟，可作為聽、說訓練素材。《飯店服務英語》可作為高等職業院校、高等專科學校、成人高等院校、套用型本科院校飯店管理與服務專業及相關專業的教學用書，也可供五年制高職、中職學校學生使用，還可作為飯店從業人員的業務培訓教材和參考讀物。

目錄

Workshop One English for Front Office

Unit 1 Room Reservation

Part OneKey Points for Teaching, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

Part TwoSimulation Training

Technical Terms

Sentence Patterns

Sample Dialogues

Dialogue 1 Receiving a Reservation (Basic Procedures )

Dialogue 2 A Group Reservation

Dialogue 3 We Are Fully Booked

Classroom Activities

Part Three Extended Reading

Advance Reservations

Part Four Exercises

Unit 2 Reception

PartOneKey Points for Teaehing, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

Part Two Simulation Training

Technical Terms

Sentence Pattems

Sample Dialogues

Dialogue 1A Guest with Advance Reservation Checks in

Dialogue 2Registering a Tour Group

Dialogue 3Receiving a Walk-in Guest

Classroom Activities

Part Three Extended Reading

What Should Hotel Receptionist Do?

Part Four Exercises

Unit 3 Bell Service

Part One Key Points for Teaching, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

PartTwoSimulation Training

Technical Terms

Sentence Patterns

Sample Dialogues

Dialogue 1Receiving a Guest & Bringing Him to His Room

Dialogue 2Running Errands for Guests

Dialogue 3Getting down the Luggage before the Guests Check out

Dialogue 4Hiring a Taxi

Classroom Activities

Part ThreeExtended Reading

The Front Desk Employees

Part FourExercises

Unit 4Money Exchange

Part OneKey Points for Teaching, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

Part TwoSimulation Training

Technical Terms

Sentence Patterns

Key Points in the Unit

Part TwoSimulation Training

Technical Terms

Sentence Patterns

Sample Dialogues

Dialogue 1An Overseas Call

Dialogue 2Morning Call

Dialogue 3Taking a Message

Classroom Activities

Part ThreeExtended Reading

Telephone Calls

Part FourExercises

Unit 6Information

Part OneKey Points for Teaching, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

Part TwoSimulation Training

Technical Terms

Sentence Patterns

Sample Dialogues

Dialogue 1Inquiring about Telephone Fee

Dialogue 2Giving Information

Dialogue 3Posting a Letter

Classroom Activities

Part ThreeExtended Reading

Ways of Categorizing Hotels

Part Four Exercises

Unit 7Complaints

Part One Key Points for Teaching, Learning & Assessment in the Unit

Learning Objectives

Key Points in the Unit

Part TwoSimulation Training

Technical Terms

Sentence Patterns

Sample Dialogues

Dialogue 1Misunderstandings at the Front Desk

Unit 8 Paying the Bill and Checking out

Workshop TwoEnglish for Housekeeping Department

Unit 9 Room Cleaning

Unit 10 Guests' Requests

Unit 11 Laundry and Valet Service

Unit 12 Room Service

Unit 13 Lost and Found

Unit 14 Damage and Compensation

Unit 15 Problems and Maintenance

Workshop Three English for Food and Beverage Department

Unit 16 Table Reservation

Unit 17 Receiving Diners

Unit 18 Taking Orders and Recommendations

Unit 19 Chinese Food Restaurant

Unit 20 Western Food Restaurant

Unit 21 Buffet and Coffee Shop

Unit 22 Complaints

Unit 23 Payment

Unit 24 Beverage Service

Workshop Four English for Other Departments

Unit 25 Sample Dialogues for Other Departments