內容簡介
為了適應經濟全球化的發展趨勢，滿足國內廣大讀者了解、學習和借鑑國外先進的管理經驗和掌握經濟理論前沿動態的需要，清華大學出版社與國外著名出版公司合作影印出版一系列英文版經濟管理方面的圖書。我們所選擇的圖書，基本上是已再版多次、在國外深受歡迎、並被廣泛採用的優秀教材，絕大部分是該領域中較具權威性的經典之作。
圖書目錄
第一部分定義管理及其面臨的挑戰1
第1章對管理的定義2
第2章管理面臨的挑戰24
第二部分計畫、組織、配置員工、控制和決策55
第3章計畫和設定目標56
第4章組織82
第5章配置員工與招募108
第6章控制136
第7章問題分析與決策162
第三部分激勵、領導、溝通與開發187
第8章激勵員工188
第9章領導員工216
第10章有效溝通240
第11章發展團隊266
第四部分評估、工作安全、談判、變革和勞資關係291
第12章績效評估292
第13章工作場所的健康與安全318
第14章衝突、談判、紀律與政治342
第15章變革管理370
第16章管理與勞資關係390
附錄：個人職業發展412
BriefCOntents
cart1DefiningSupervisionandSupervisory
Challenges1
CHAPTER1SupervisionDefinitions2
CHAPTER2SupervisionChallenges24
cart2Planning,Organizing,Staffing,
Controlling,andDecisionMakingas
CHAPTER3PlanningandGoalSetting56
CHAPTER4Organizing82
CHAPTER5StaffingandRecruiting108
CHAPTER6Controlling136
CHAPTER7ProblemAnalysisandDecisionMaking162
yalsandDecisionMaking162
part3Motivating,Leading,Communicating,
CHAPTER&MotivatingFollowers188
CHAPTER9LeadingFollowers216
CHAPTER10CommunicatingEffectively240
CHAPTER11DevelopingGroups266
cart4Appraisal,Safety,Negotiation,Change,
andLaborRelations291
CHAPTER12PerformanceAppraisal292
CHAPTER13WorkplaceHealthandSafety318
CHAPTER14Conflict,Negotiation,Discipline,andPolitics342
CHAPTER15ChangeManagement370
CHAPTER16SupervisionandLabor390
POSTSCRIPT:PERSONALDEVELOPMENT412
cart1DefiningSupervisionandSupervisory
Challenges1
CHAPTER1SupervisionDefinitions2
KeyConceDts2
7pts2
ChapterOutcomes3
RespondingtoaSupervisoryDilemma4
OrganizationsandTheirLevels4
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lheManagementProcess6
ChangingExpectationsofSupervisors8
ComprehensionCheck1-19
lransitionfromEmployeetoSupervisor10
RupervisorlrComDetencies13
aupervisoryCompetencies13
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BecomingaSupervisor14
FromConceptstoSkills16
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EnhancingUnderstanding19
Rummar\r19
aummary19
Comprehension:ReviewandDiscussionQuestions19
prehension:ReviewandDiscussionQuestions19
KeyConceitCrossword20
JptCrossword20
DevelopingYourSupervisorySkills21
GettingtoKnowYourself21
BuildingaTeam21
MentoringOthersZI
CHAPTER2SupervisionChallenges24
KeVConcepts24
ChapterOutcomes25
RespondingtoaSupervisoryDilemma26
GlobalCompetitiveness27
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lechnologyEnhancements29
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NesFlash!TheCulturalVariables30
E-BusinessatWork32
ComprehensionCheck2-134
WorkinginaDiverseOrganization3S
ChangingHowBusinessOperates37
fhrivingonChaos40
FromChaostoCrisis41
foeGoodandProfitableOrganization42
ComDrebensionCheck2-246
prehensionCheck2-246
EnhancingUnderstanding47
XContents
Rummarlr47
summary47
Comprehension:ReviewandDiscussionQuestions48
KeyConceDtCrossword49
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DevelopingYOurSupervisorySkills51
pingfourSupervisorySkills51
GettingtoKnowYourselfSI
BuildingaTeamSI
GuidelinesforActingEthicallySI
lthinkingCriticallySZ
cart2Planning,Organizing,Staffing,
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CHAPTER3PlanningandGoalSettingS6
oandGoalSettingS6
KeyConcepts56
ChapterOutcomes57
RespondingtoaSupervisoryDilemma58
WhatisFormalPlanning?Sg
ProductivitySg
NewsFlash!TheDownsidesofPlanning60
PlanningandLevelintheOrganization62
KeYPlanningGuides6S
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prehensionCheck3-167
GoalSetting71
ASpecialCaseofPlanning:TheEntrepreneurialSupervisor73
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prehensionCheck3-27s
EnchancingUnderstanding76
Rummarlr76
summary76
Comprehension:ReviewandDiscussionQuestions76
KeyConceitCrossword77
,ptCrossword77
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pingYOurSupervisorySkills78
GettingtoKnowYourself78
BuildingaTeam78
RettinZGoals78
bettingGoals78
lhinkingCritically79
CHAPTER4Organizing82
KeyConceDts82
ChapterOutcomes83
RespondingtoaSupervisoryDilemma84
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BasicOrganizingConceptsSa
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prehensionCheck4-194
FromDepartmentalizationtoStructuregb
OrganizingYOurEmployees99
EmpoweringOthersthroughDelegation101
ComDrebensionCheck4-2102
prehensionCheck4-2102
EnhancingUnderstanding103
Rummarlr103
summary103
Comprehension:ReviewandDiscussionQuestions103
KeYConceptCrossword104
YptCrossword104
DevelopingYourSupervisorySkills105
pingYourSupervisorySkills105
GettingtoKnowYourself105
BuildingaTeam105
ContentsXi
Delegating105
lhinkinRCritically107
CHAPTER5StaffingandRecruiting108
KeyConceits108
yptS108
ChapterOutcomes109
RespondingtoaSupervisoryDilemma110
foeLegalEnvironmentofHRM112
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IsitSa/et113
EmploymentPlanning114
RecruitmentandSelection114
NewsFlash!TheRealisticJobPreview120
ComDrebensionChecks-1122
prehensionCheckS-1122
Orientation,Training,andDevelopment122
PerformanceAppraisals125
CompensationandBenefits125
CurrentIssuesinHumanResourceManagement126
ComprehensionChecks-2129
EnhancingUnderstanding130
Rummarlr130
summary130
Comprehension:ReviewandDiscussionQuestions130
KeyConceDtCrossword131
JptCrossword131
DevelopingYourSupervisorySkills132
GettingtoKnowYOurself132
BuildingaTeam132
Interviewing133
fhinkingCritically134
CHAPTER6Controlling136
KeyConceits136
ypts136
ChapterOutcomes137
RespondingtoaSupervisoryDilemma138
fyDesofControls144
JposofControls144
foeFocusofControl145
ComDrehensionCheck6-1146
prehensionCheck6-1146
ContemporaryControlIssuesIS3
ComDrebensionCheck6-2is6
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EnhancingUnderstandingIS7
qummarlr157
summaryIS7
Comprehension:ReviewandDiscussionQuestionsIS7
prehension:ReviewandDiscussionQuestionsIS7
KeyConceitCrosswordIS8
jptCrosswordIS8
DevelopingYourSupervisorySkillsIS9
GettingtoKnowYourselfISg
BuildingaTeamISg
EstablishingBudgetsIS9
fhinkingCritically160
CHAPTER7ProblemAnalysisandDecisionMaking162
KeyConcepts162
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ChapterOutcomes163
RespondingtoaSupervisoryDilemma164
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DecisionTools168
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Decision-MakingStyles170
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ProblemsversusDecisions173
NewsFlash!GlobalDecisionMaking174
GroupDecisionMaking175
EthicsinDecisionMaking178
ComDrebensionCheck7-2181
prehensionCheck7-2181
EnhancingUnderstanding182
Rummarlr182
summary182
Comprehension:ReviewandDiscussionQuestions182
KeyConceDtCrossword183
jptCrossword183
DevelopingYourSupervisorySkills184
GettingtoKnowYourself184
BuildingaTeam184
BecomingMoreCreative185
fhinkingCritically186
cart3Motivating,Leading,Communicating,
andDeveloDinZ187
ping187
CHAPTER&MotivatingFollowers188
KeyConceDts188
ChapterOutcomes189
RespondingtoaSupervisoryDilemma190
WhatisMotivation?191
UnderstandingindividualDifferences191
foeEarlyTheoriesofMotivation193
ComDrebensiollCheck8-1197
prebensiollCheck8-1197
ContemporaryTheoriesofMotivation197
DoEmployeesReallyGetWhatTheyExpect?199
ployeesReallyGetWhatTheyExpect?199
DesigningMotivatingJobs202
MotivationChallengesforToday'sSupervisors204
ComDrebensionCheck8-2209
prehensionCheck8-2209
EnhancingUnderstanding210
Rummarxr,10
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Comprehension:ReviewandDiscussionQuestions211
KeyConceDtCrossword212
YptCrossword212
DevelopingYourSupervisorySkills213
pingfourSupervisorySkills213
GettingtoKnowYourself213
BuildingaTeam213
Designingjobs213
CHAPTER9LeadingFollowers216
KeyConceDts216
ChapterOutcomes217
RespondingtoaSupervisoryDilemma218
tbroaSupervisoryDilemma218
UnderstandingLeadership219
AreLeadersBornorMade?219
ColliDrebensionCheck9-1223
l)rebensionCheck9-1223
HowDoYouBecomeaLeader?224
LeadershipBehaviorsandStyles225
ContentsXiii
EffectiveLeadership227
NewsFlash!NationalCultureCouldAffectYOurLeadershipStVle229
pstyle229
ContemporaryLeadershipRoles229
LeadershipIssuesToday231
ConlDrebensionCheck.9-2234
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EnhancingUnderstanding235
Comprehension:ReviewandDiscussionQuestions235
KeyConceDtCrossword236
7ptCrossword236
DevelopingYourSupervisorySkills237
GettingtoKnowYourself237
BuildingaTeam237
MentoringOthers237
fhinkinZCritically238
CHAPTER10CommunicatingEffectively240
KeyConceDts240
ChapterOutcomes241
pierOutcomes241
RespondingtoaSupervisoryDilemma242
WhatisCommunication?244
foeCommunicationProcess244
MethodsofCommunication245
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BarrierstoEffectiveCommunication249
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ASpecialCommunicationSkill:ActiveListening255
NewsFlash!CommunicationDifferencesintheGlobalVillage256
foeImportanceofFeedbackSkills256
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EnhancingUnderstanding259
Rummar1T7ig
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Comprehension:ReviewandDiscussionQuestions259
KeyConceDtCrossword260
YptCrossword260
DevelopingYourSupervisorySkills261
GettingtoKnowYourself261
BuildingaTeam261
ActiveListening262
fhinkingCritically263
CHAPTER11DevelopingGroups266
KeyConceDts266
ChapterOutcomes267
RespondingtoaSupervisoryDilemma268
tstoaSupervisoryDilemma268
WhatisaGroup?268
WhyDoPeoDleloinGrouDs?269
yDoPeopleJoinGroups?269
UnderstandinginformalWOrkgroups270
NewsFlash!SolomonAschandGroup
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summary285
Comprehension:ReviewandDiscussionQuestions285
KeyConceDtCrossword286
JptCrossword286
DevelopingYourSupervisorySkills287
GettingtoKnowYOurself287
BuildingaTeam287
DevelopingYourCoachingSkills288
tatourCoachingSkills288
part4Appraisal,Safety,Negotiation,Change,
andLaborRelations291
CHAPTER12PerformanceAppraisal292
KeyConceDts292
ChapterOutcomes293
RespondingtoaSupervisoryDilemma294
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foePurposeofEmployeePerformanceAppraisals295
poseofEmployeePerformanceAppraisals295
PerformanceAppraisalMethods300
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PotentialProblemsinPerformanceAppraisals305
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NewsFlash!PerformanceAppraisalsinContemporary
Organizations310
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prehensionCheck12-2312
EnhancingUnderstanding313
Comprehension:ReviewandDiscussionQuestions313
KeyConceDtCrossword314
JptCrossword314
DeveloDingYourSupervisorySkills315
pingfourSupervisorySkills315
GettingtoKnowYOurself315
BuildingaTeam315
ConductingaPerformanceEvaluation315
CHAPTER13WOrkplaceHealthandSafety318
KeyConceDts318
yConcepts318
ChapterOutcomes319
RespondingtoaSupervisoryDilemma320
foeOccupationalSafetyandHealthAct321
NewsFlash!OSHAandNeedlesticks326
ComDrebensionCheck13-1327
prehensionCheck13-1327
JobSafetyPrograms327
ASpecialCaseofSafety:WOrkplaceViolence329
MaintainingaHealthyWOrkEnvironment330
HelpingtheWholeEmployee334
ConjlDrebensionCheck13-233s
prehensionCheck13-233s
EnhancingUnderstanding336
Comprehension:ReviewandDiscussionQuestions336
KeyConceitCrosSword337
yptCrOSSword337
DevelopingYourSupervisorySkills338
GettingtoKnowYourself338
BuildingaTeam338
DevelopingSafetySkills339
fhinkingCritically339
CHAPTER14Conflict,Negotiation,Discipline,andPolitics342
KeyConceots342
ChanterOutcomes343
pierOutcomes343
RespondingtoaSupervisoryDilemma344
WhatisConflict?34s
ComprehensionCheck14-13s0
UnderstandingOrganizationalPolitics351
NewsFlash!StatusinOrganizations354
foeDisciplinaryProcess354
Negotiation360
Co,nDrebensionCheck14-2362
prehensionCheck14-2362
EnhancingUnderstanding363
Comprehension:ReviewandDiscussionQuestions363
KeyConceitCrossword364
yptCrossword364
DevelopingYourSupervisorySkills365
GettingtoKnowYOurself365
BuildingaTeam365
DisciplininganEmployee366
fhinkingCritically368
CHAPTER15ChangeManagement370
KeyConcepts370
ChapterOutcomes371
RespondingtoaSupervisoryDilemma372
foeForcesforChange373
NewsFlash!EASports374
lwoViewsoftheChangeProcess375
ComprehensionCheckis-1379
l,rebensionCheckis-1379
RtimulatinZInnovation380
stimulatinginnovation380
ComDrebensiollCheckis-2383
prebensiollCheckIS-2383
EnhancingUnderstanding384
Comprehension:ReviewandDiscussionQuestions384
prehension:ReviewandDiscussionQuestions384
KeyConceDtCrossword385
yConceptCrossword385
DevelopingYourSupervisorySkills386
GettingtoKnowYourself386
BuildingaTeam386
CommunicatingEffectively388
ChapterOutcomes391
RespondingtoaSupervisoryDilemma392
WhatisLaborRelations?392
LaborLegislation395
ComDrebensionCheck16'-1398
prehensionCheck16'-1398
HowAreEmployeesUnionned?398
CollectiveBargaining400
NewsFlash!WhentheUnionArrives401
ComprehensionCheck16-2406
EnhancingUnderstanding407
Comprehension:ReviewandDiscussionQuestions407
KeyConceDtCrossword408
7ptCrossword408
DevelopingYOurSupervisorySkills409
GettingtoKnowYourself409
BuildingaTeam409
ResolvingaGrievance410
POSTSCRIPTPersonalDevelopment412
WhatisaCareer?413
CanIIncreaseMyChancesforGettingintotheOrganization?414
WhereCanIFindJobsAdvertisedontheinternet?415
PreparingaResume415
Excellingattheinterview416
comeSuZqestionsforDevelooinZqsuccessfulCareer417
acmeSuggestionsforDevelopingaSuccessfulCareer417
ANSWERSTOCROSSWORDPUZZLES429
PHOTOCREDITS448
