圖書信息
出版社: 清華大學出版社; 第1版 (2010年4月1日)
平裝: 331頁
正文語種: 簡體中文, 英語
開本: 16
ISBN: 7302219990, 9787302219996
條形碼: 9787302219996
尺寸: 25.6 x 18.2 x 1 cm
重量: 499 g
內容簡介
《酒店英語》基於酒店的各種工作情境進行構思、設計和編寫，尤其是從提高酒店從業人員的英語交際能力出發，同時兼顧酒店理論知識的提升。全書共分為6章，chapter I為酒店概述，Chapter II～Chapter VI，各章依據工作情景設定相應的幾個學習模組，每一模組就是一課，每一課涵蓋九大特色欄目。
《酒店英語》為酒店從業人員量身定做、突出酒店工作對職業英語技能的要求，將職業訓練貫穿於英語學習中，使他們能夠全面提升酒店工作能力。《酒店英語》在內容上涉獵廣泛、專業性和實用性強。
《酒店英語》可作為高等職業院校、高等專科院校、成人高等院校、本科院校高職教育酒店管理專業、旅遊管理專業學生的學習用書，也可作為酒店、餐館業員工的培訓用書。
目錄
Chapter Ⅰ An Overview of Hospitality Industry
preamble
Lead-in Activity
Practical Practice
Activities
Chapter Ⅱ Front Office and Its Sections
Lesson One An Introduction to the Front Office
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily life
Lesson Two Room Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Bell Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour concierge Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Check in
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Six Telephone Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Seven Business Center
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Eight Cashier's Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversation
Activities
Etiquette Tips for Daily Life
Chapter Ⅲ The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two Regular Services
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Laundry Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Four Personalized Housekeeping Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Dealing with Emergencies
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Chapter Ⅳ Food and Beverage Department
Lesson One About the Food & Beverage
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two Taking Restaurant Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Hosting
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour Taking Orders
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Serving Dishes
……
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter Ⅴ Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter Ⅵ Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
附錄
