內容簡介
本書根據空中乘務工作的基本流程，分成24個單元，各個單元緊密銜接、內容詳實，基本涵蓋了空乘人員客艙服務的所有流程。其中包括乘務員素質、乘客登機、起飛前準備、乘客舒適、客艙餐飲服務、機上設施、機上娛樂設備、客艙廣播、機上緊急逃生設備、免稅品銷售、客艙應急程式、降落前及降落後、危險品處置、海關檢疫等主要環節。
本書適合做作本科、專科院校和民航中專航空運輸相關專業學生教科書和參考書，也可供航空公司作者為員工的英語培訓教材。
目錄
Unit 1About the Job as Flight Attendant1
Section AText 1
Section BExercises 2
Section CSupplementary Reading 4
Section DExercises 5
Unit 2Airline Services7
Section AText 7
Section BExercises 9
Section CSupplementary Reading 10
Section DExercises 12
Unit 3Preflight Briefing14
Section AText 14
Section BExercises 15
Section CAnnouncements 16
Section DDialogues in the Cabin 17
Unit 4Preflight Check19
Section AText 19
Section BExercises 21
Section CAnnouncements 22
Section DDialogues in the Cabin 23
Unit 5Boarding25
Section AText 25
Section BExercises 26
Section CAnnouncements 28
Section DDialogues in the Cabin 28
Unit 6Special Passengers30
Section AText 30
Section BExercises 31
Section CAnnouncements 32
Section DSupplementary Reading 33
Unit 7Announcements36
Section AText 36
Section BExercises 38
Section CSupplementary Reading 40
Section DExercises 40
Unit 8Meal and Drink Service42
Section AText 42
Section BExercises 44
Section CAnnouncements 46
Section DDialogues in the Cabin 47
Unit 9Inflight Entertainment49
Section AText 49
Section BExercises 51
Section CAnnouncements 52
Section DDialogues in the Cabin 53
Unit 10First Aid55
Section AText 55
Section BExercises 58
Section CAnnouncements 60
Section DDialogues in the Cabin 60
Unit 11Duty Free Sales63
Section AText 63
Section BExercises 65
Section CAnnouncements 67
Section DDialogues in the Cabin 67
Unit 12Delay70
Section AText 70
Section BExercises 72
Section CAnnouncements 73
Section DDialogues in the Cabin 74
Unit 13Transfer77
Section AText 77
Section BExercises 77
Section CAnnouncements 78
Section DDialogues in the Cabin 79
Section AText 82
Section BExercises 83
Section CAnnouncements 85
Section DDialogues in the Cabin 86
Unit 15Aircraft System88
Section AText 88
Section BExercises 89
Section CAnnouncements 90
Section DDialogues in the Cabin 91
Unit 16Emergency and Survival Equipment94
Section AText 94
Section BExercises 96
Section CAnnouncements 98
Section DDialogues in the Cabin 99
Unit 17Dangerous Goods101
Section AText 101
Section BExercises 103
Section CAnnouncements 105
Section DDialogues in the Cabin 105
Unit 18Weather108
Section AText 108
Section BExercises 110
Section CSupplementary Reading 111
Section DExercises 112
Unit 19The Safety of Passengers114
Section AText 114
Section BExercises 116
Section CSupplementary Reading 117
Section DExercises 120
Unit 20The International Passengers122
Section AText 122
Section BExercises 123
Section CSupplementary Reading 124
Section DExercises 125
Unit 21A Brief Introduction to CIQ127
Section AText 127
Section BExercises 129
Section CAnnouncements 131
Section DDialogues in the Cabin 131
Unit 22Prelanding135
Section AText 135
Section BExercises 136
Section CAnnouncements 137
Section DDialogues in the Cabin 137
Unit 23After Landing139
Section AText 139
Section BExercises 140
Section CAnnouncements 141
Section DDialogues in the Cabin 142
Unit 24Tourism144
Section AText 144
Section BExercises 146
Section CAnnouncements—Introduction to Cities 147
Section DExercises 149
參考文獻151
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