內容提要
涉外秘書英語涉外秘書是我國當前和今後的熱門職業，它也是一種國際化的職業。要想成為涉外秘書，外語是基本功。但是，僅僅掌握普通外語並不夠，還必須掌握涉外秘書工作中的職業外語。
本書介紹了涉外秘書常用的職業英語，如接聽電話，接待來訪，安排上司工作日程和商務旅行，處理郵件，籌辦會議，擬寫社交書信、貿易信函、經濟契約，應聘面試等，內容豐富、生動、具體、實用、並且幫助讀者由淺入深地訓練聽、說、讀、寫、譯的能力。基本掌握這一職業英語，使你在競爭這一職位時具有明顯優勢，並能適應和勝任這一職位，當然，也有助於你今後的發展。
本書可供秘書學研究者、高校秘書專業師生研究和教學之用，也可供秘書人員和有志於從事涉外秘書工作者參考。
作者楊劍宇是涉外秘書學的權威專家，是上海外國語大學的教授、國務院政府特殊津貼專家、教育部全國考委文史類專業委員會委員和國家職業技能鑑定秘書專家委員會委員。
編輯推薦
涉外秘書是我國當前和今後的熱門職業，它也是一種國際化的職業。要想成為涉外秘書，外語是基本功。但是，僅僅掌握普通外語並不夠，還必須掌握涉外秘書工作中的職業外語。
本書介紹了涉外秘書常用的職業英語，如接聽電話，接待來訪，安排上司工作日程和商務旅行，處理郵件，籌辦會議，擬寫社交書信、貿易信函、經濟契約，應聘面試等，內容豐富、生動、具體、實用、並且幫助讀者由淺入深地訓練聽、說、讀、寫、譯的能力。基本掌握這一職業英語，使你在競爭這一職位時具有明顯優勢，並能適應和勝任這一職位，當然，也有助於你今後的發展。
本書可供秘書學研究者、高校秘書專業師生研究和教學之用，也可供秘書人員和有志於從事涉外秘書工作者參考。
作者楊劍宇是涉外秘書學的權威專家，是上海外國語大學的教授、國務院政府特殊津貼專家、教育部全國考委文史類專業委員會委員和國家職業技能鑑定秘書專家委員會委員。
目錄
UNIT 1 接打電話
1.1 Answering an Acquaintance’S Phone
接聽熟人電話
1.2 Answering a Stranger’S Phone
接聽陌生人電話
1.3 Call Transferring
轉接電話
1.4 Answering the Phone for Your Boss
上司不在或為上司擋駕的電話
1.5 Leaving and Taking Messages
電話留言和記錄
1.6 When the了elephone Line is Busy
電話占線
1.7 Handling Calls of Wrong Numbers
接到撥錯的電話和撥錯電話後
1.8 International 7elephone
國際電話
1.9 Making and Answering Telephone Calls by a Secretary
秘書如何接打電話
UNII2 接待
2.1 Making Appointments
安排約見
2.2 Changing an Appointmcnt
改變約見
2.3 Receiving Visitors with an AppointmCnt
接待有約而來者
2.4 Receiving Visitors without an Appointmcnt
接待無約而來者
2.5 How to Make Visitors Wait
請來客等候
2.6 Declining Visitors for Your B.ss
擋駕
2.7 Reception 7imetable
接待表
2.8 How to Receive Visit. rs
如何接待來客
2.9 How to Make AppointmCnts
如何安排約見
UNIT 3 上司工作日程和商務旅行安排
3.1 Arranging Schedules
工作日程安排
3.2 Arranging Business十riDs
商務旅行安排
……
UNIT4 安排會議
UNIT5 處理郵件和電傳、傳真
UNIT6 英文信函的寫法
UNIT7 常用社交類英文信
UNIT8 商務信函(一)
UNIT9 商務信函(二)
UNIT10 如何應聘涉外秘書職位
參考文獻
後記
專業設定
專業課程
英語（一）、大學語文（專）、公共關係、外國秘書工作概況、涉外秘書實務、涉外法概要、英語（二）、中外文學作品導讀、國際貿易理論與實務、經濟法概論、秘書語言研究、公關禮儀、交際語言學、國際商務談判、中外秘書比較、口譯與聽力等。
培養目標
掌握秘書學基本理論知識與實際操作能力，從事在政府機關、企事業單位。
文摘
書摘
"I'm a secretary at a large business. I deal with people and in-coming mail. Dealing with people is one of the most important parts of my job. I find it very enjoyable. I also input on the computer, send telexes and faxes.
I meet people from all over the country, all over the world, and all walks of life, which makes it the most interesting part of my job.They can be very nice. I think the nice ones outnumber the irritating ones. It's a people-oriented job. It's communication, whether it's in person or on the telephone and that can be fun. Sometimes you have problems getting through, sometimes you get a wrong number, but it's all part of the job. You don't often get annoying people face to face.You get more of them on the phone, because people feel they can say things over the phone that they perhaps wouldn't say to your face. So I don't find people too frustrating in person.
As a secretary you must always be professional-looking, your clothes should be immaculate. It's better to wear skirts than trousers.Your attire should be fresh and clean. It's best to wear simple jewelry-small earrings, a matching necklace and rings. Hands should be well-groomed and you can wear white or soft coloured naiI-vamish.Your shoes should be well-polished, not worn or dirty. Your hair should be clean and neat. Heavy make-up is not recommended. Yor should always look fresh, and use just a little perfume."
Secretary: Good afternoon, Mr Bank's secretary speaking. Can I be
of any help?
A.: Oh yes. Could you tell me when I can meet Mr Bank,please?
S.: Mmm. On Tuesday at 10 o'clock.
A.: Is he available at the moment?
S.: I'm sorry, he's not. Today he won't be back till 4 o'clock.Can I take a message?
A.: Yes, please. Could you ask him to ring this number,8917850, as soon as possible.
S.: Certainly.
A.: Thank you. Goodbye.
S.: Goodbye.
Secretary: Good afternoon, International Enterprises Limited.
Voice: Could I speak to Mr Bank, please?
S. : Just a moment, I'll put you through.
Mr B.: Bank speaking.
V.: Good afternoon, Mr Bank. My name is White, Frank White. Mr Green asked me to phone you.
Mr B.: Oh, good afternoon, Mr White. Mr Green said you'd ring.
Mr W.: Yes. He suggested we meet for lunch.
Mr B.: Yes. What about Thursday the 14th, at the Friendship Hotel at noon?
Mr W.: That would be fine. See you then.
A: Good morning.
B: Can I talk to the assistant manager, please?
A: Sorry. Could you repeat that? I didn't hear you.
B: Could I talk to the assistant manager, please.
A: Which one? We have two.
B: Sarah James, please.
A: I'm so sorry, this line is very bad. I didn't catch you,could you spell the name?
B: Of course. S-A-R-A-H J-A-M-E-S. OK?
A: Yes, thank you. Could you hold the line. I'll try to find her.
B: It's urgent.
A: Yes. I understand. Just a moment.
A: Hello! Can I speak to Mr Bank, please?
B: What number are you calling?
A: Isn't this 8917569, International Enterprises Limited?
B: No! It's 8917579, a private number.
A: Sorry.
B: That's OK.
A.: Is this 8917569?
S.: Yes, International Enterprises Limited. What can I do for you?
A.: I'd like to speak to Mr Bank. Can you put me through?
S.: Yes. Just a moment.
A: Hallo, International Enterprises Limited. Cma I help you?
B: Yes. I'd like to speak to Mr Bank, please.
A: Yes, sir. Who's speaking?
B: This is Mr White.
A: Hold the line, please ... I'm afraid Mr Bank's engaged.
B: I see. Could I speak to his secretary, please?
A: Yes. Speaking.
B: You are his secretary?
A: Yes, I am.
B: That's good. I'm just ringing to confirm my appointment with Mr Bank for this afternoon.
A: Yes. Mr Bank is expecting you at three o'clock.
B: Fine, I'll be there at three.
A: Right, sir. I'll tell him you rang.
B: Thank you. Goodbye.
A: Goodbye.
Switch-
board: International Enterprises Limited. Hello!
Mr White: Hello. This is Frank White. Could I speak to Mr Bank,please?
S.: Just a moment, I'll see if he's in. I'll put you through now.
Secretary: Hello, Mr Bank's office.
Mr W.: Could I speakto Mr Bank, please?
Sec.: I'm very sorry, he's out for lunch. Can I help you?
Mr W.: Could you ask him to call me back? Preferably before 4 or any time tomorrow, It has to do with the upcoming conference.
Sec.: Yes. Who is calling, please?
Mr W.: Frank White.
Sec.: Frank White. Can I take your number, please?
Mr W.: 8917495.
Sec.: 8917495?
MrW.: Yes.
Sec.: Mr White, I'll get Mr Bank to call you as soon as he comes back.
Mr W.: Thank you. Goodbye.
Sec. : Goodbye.
Secretary: Diana Crane's office. Her secretary speaking.
Mr Milton: This is Mr Milton from Piltdown. I'd like to speak to Ms Crane, please.
S.: I'm sorry but she isn't in at the moment. She won't be back until 3. Can I help you?
Mr M.: Yes. I have an appointment with MS Crane for 10.30 this coming Tuesday, but i'm afraid I have to cancel. I must fly to Helsinki. I wonder if I could make an appointment for the following Thursday, the 11th.
S.: Just a minute, I'll check ... Oh yes, she's free then.Would the same time be convenient for you?
Mr M.: That would be fine. Thank you very much.
……
媒體推薦
前言
中國加入WTO之後，中外交流、合作和貿易的機會日益增多。涉外工作人員對英語語言知識的需求也更加迫切。引進版《涉外秘書英語》即是專為非英語國家英語學習者設計、編寫的英語讀本，它實用性強，內容有針對性。本書的讀者對象是具有初級水平的英語學習者和文秘工作者。
在編譯過程中，為了體現原書的編寫風格，基本保留了原書的的總體內容和編寫體例，只是根據國內讀者的閱讀習慣和學習特點。對書中部分不符合中國國情的內容作了適當的增刪和修改，對課文中的重點內容、文中標題和練習的標題進行了翻譯，並增加生詞注釋。
全書共分10個單元，每一個單元包括重點提示、對話、生詞表和練習，其中真實情境的對話和針對對話內容設定的豐富多樣的練習構成單元的主體。各單元內容既自成一體，又互相聯繫。
書後的附錄部分有兩項內容：第一項是與最後一個單元內容結合十分緊密的信函實例，第二項是縮略語。
本書有兩大特色——
特色之一：語言知識和職業內容緊密結合。全書圍繞秘書工作本身進行設計，通過詳細、具體的內容介紹、真實情景下的對話設計和形式多樣的練習，一方面使讀者對秘書的基本素質、秘書工作等方方面面的要求有切實的了解，另一方面也學到得體的英語知識。
特色之二：課文中每一個單元都配有豐富多樣的練習，能幫助讀者進一步掌握和鞏固前面學到的知識，並激發學生與他人共同分享各自的看法和觀點。因此，本書既適用於老師組織課堂教學，也知於自學者使用。
編譯者
2002年7月
